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Testimonials

Living in London was voted as Best Sales and Letting Agent in SE16 by the independent review site, All Agents UK. Here are a few of the client testimonials that helped us get there.

Very friendly, polite and professional staff. I've dealt with a few estate agents and only with Living in London I didn't feel like I am a walking profit for them. They bring the industry the good name.
Kate, Buyer

07/06/2017

Always helpful and always swift on problem-solving. If there is a problem in the property, they are always one phone call away to solving the problem and very polite and professional and pleasant to talk to.
Az, Tenant

24/05/2017

Rita is highly professional and is both personable and efficient. She was invaluable in a tricky handover from my last tenants to my current tenants, whilst maintaining good humour and calm.
Joan, Landlord

23/05/2017

Me and my partner went to view the flat in panic as we already had a flat to move into but it fell through last minute. Charlyn came to our rescue she called me to offer me a flat it was over my budget but she told me to check it out anyway. The flat was perfect Charlyn answered all of our questions and helped us to secure the flat.

Once we had paid our deposit, first months rent and agency fees Rita called us to let us know that she will be looking after us and helping us to move in she was fantastic and made sure that we moved in on the date that we requested.

I can't thank them both enough for helping us secure our dream flat.

Thank you
Aimee & Holly.
Aimee & Holly, Tenants

09/05/2017

Sabrina and Elizabeth did a fantastic job, I couldn't be happier with their work and their help and attitude were instrumental in completing the transaction. Well done and thank you!
Oscar, Buyer

04/05/2017

Imogen has been really helpful with the recent procurement of a replacement washing machine at our property. She researched possible replacements, organised the purchase, delivery and instalment, liaising with us overseas as well as the tenant, and managing to keep both sides informed and happy. Well done!
Jane, Landlord

05/05/2017

We left an advert with the agency for one of their properties online. Ola contacted me the next day to hear more. He seemed genuinely interested in finding out what we needed - not just pushing any property on us. In addition to the one we asked for, he found some other ones and we scheduled viewings.

He further made a good impression during the viewings - he seemed to have a good intuition about what we wanted and all the flats resonated well with our needs. The viewings were successful considering we made a bid for one of the properties.

Always in our interactions Ola was speedy and clear in responding to our questions.

All in all, I have a positive impression, and would not hesitate to recommend this agent based on my own experiences.
Henrik, Tenant

02/05/2017

Ola was exactly what we needed in an agent- both very helpful and well-informed. He showed us multiple properties, but in the end we found our ideal flat in one of his recommendations, that met all of our requirements while being cheaper than the properties we had selected ourselves.
Lily, Tenant

02/05/2017

Sabrina went above and beyond to help us overcome obstacles when our sale was stalling, working tirelessly to track down information we needed. Similarly, I always felt Ben was fair and careful to consider everyone's interests - I never felt like the agency was just chasing a sale.
Louise, Buyer

27/04/2017

Elizabeth has a highly personal approach and is great at understanding what your specific needs are. She kept us well informed through out the process and was always approachable. Overall great experience of working with her.
Ramya, Seller

25/04/2017

Ola was fantastic, he answered all our questions about the property, and he helped us make the offer and ultimately secured us the flat. He was awesome :)
Jack F, Tenant

15/04/2017

Living in London were very effective during the tenant search phase and continue to manage my property with care.
HN, Landlord

12/04/2017

Rita has been taking good care of our new-build townhouse in Surrey Quays for just over a year now. More recently she seems to have taken up marketing as well and found us new tenants fairly quickly considering the current property market sentiment. Her approach is efficient yet as a landlord I feel for such a medium-sized agency it might be worthwhile to have both capable head of lettings and head of management so that the service is more accessible by busy landlords.
Eric, Landlord

03/04/2017

George was very well informed and made sure to update us on suitable options when looking for a 2-bed flat. He took time to review our requirements and focus on suitable offerings, saving us time and effort.
Michael, Tenant

03/04/2017

When you get involved in the sale of a property almost 9000 km from where you live, you have to have trust in your Agent. Sabrina stepped into my shoes as agent and dealt with the process if she was doing it for herself. She relentlessly followed up with the solicitors and kept me informed of progress, at times on a daily basis. Her passion to provide a good service was noticeable from the start and provided me with comfort that someone was looking after my interest. Her approach to customers is praiseworthy and I trust the management of Living in London will reward her appropriately for this.
Johan, Vendor

03/04/2017

Rita is a real asset to Living In London,always very helpful & extremely professional. I have always felt very assured that she would deliver and yet again she hasn't disappointed. Always updating and communicating. Great work Rita.
Paul J, Landlord

29/03/2017

Hunting for a flat is often an un-enjoyable experience clouded by uncertainty and stress. What a difference it makes, therefore, to have an estate agent like George, who helped us find a property with humour and humility. I appreciated his patience as we returned to view the flat numerous times, and his willingness to contribute thoughts, advice and ideas while we discussed our renovation plans. On top of that, he's just a lovely chap.
Alex P, Buyer

31/03/2017

Sabrina has done a fantastic job with a recent request for a repair work. She is very diligent, and followed up at regular intervals to keep me posted on the progress - from arranging initial visits, to setting up a convenient time for the repair job, to calling after the work to check if I was happy with the job. 

Tenant

06/03/2017

I had a few maintenance issues with the rental flat we are living in, which Sabrina was extremely helpful in getting them sorted. She is very good in keeping clients informed along the way, showed great patience and was always sympathetic to the problems I was having. Thanks!

R.G, Tenant

03/03/2017

I have been renting through this agent for 2 years without problem. It is a great agent. Sabrina has specifically been very helpful so I wanted to thank her. I sent an email to her in the morning about the broken boiler and she managed to have it fixed on the same day afternoon. It was great to come to a warm home and I truly appreciate her professionalism. I would recommend this agent and Sabrina to you if you are looking for a reliable and helpful agent in London.

Charles, Tenant

24/02/2017

From initial enquiry to check-in, the service I received from Living in London was first class. Our property let for a very fair price within 7 days of being listed (with no photos as it was undergoing a renovation!) and the tenants moved in 6 days later. I would highly recommend and will definitely be using again.

Jon, Landlord

13/02/2017

Absolutely amazing! Before now I have rented properties privately but this was my first time renting through an agency. Ola recommended the property to us after we had viewed a different place and we couldn't have asked for a more perfect place. Charlyn took over the management of our offer and setting up the tenancy agreements and has made it an incredibly smooth journey. She is approachable, has stayed in contact regularly to keep us updated and replied quickly when answering our questions. Overall I am very happy with my experience.

Tenant

10/02/2017

Sabrina has done a great job managing improvements required to my rental property. In particular, she has been great at keeping me informed at every stage, which I have really appreciated.

Landlord

09/02/2017

Excellent service, went above and beyond what was expected from him. He showed up to a viewing on a day that he would not normally work.

George, Lettings Applicant

02/02/2017

Imogen is always very reactive,helpful and knows how to find quick solutions... I'm very appreciative. I am very satisfied. Thanks Imogen for your precious help and your kindness.

Sabrina, Tenant

17/01/2017

Selling a property is incredibly stressful but Sabrina Capparella made everything run so smoothly. Sabrina is a joy to have on your side, you know you are in safe hands as she was constantly on every detail making sure things were signed and actioned. I never needed to worry as Sabrina would keep me constantly updated and her easy charming was made me feel completely assured that the sale was being dealt with fast, efficiently and above all professionally. I could not have wished for anyone better to be on my side.

Cliona, Seller

17/01/2017

Elizabeth Miller at Living in London was a fantastic agent and a huge help with my Canada Water purchase. From the start with visits - I did four - she was helpful and friendly with zero pressure or hard sell. She helped negotiate the purchase price - and after that when big delays arose with the various solicitors she really went the extra mile, making phone calls etc. to get the two solicitors to finally get the paperwork together so the deal finally went through. I was hugely grateful to have her in my corner - and would 100 per cent recommend her to friends.

Buyer

03/01/2017

Rita has always been very supportive and helpful to us. She is very professional and has a great sense of humour. This is the first time I have dealt with Imogen and she has also been supportive and kept me informed all along the way in order to get the issue resolved.

Grant, Tenant

13/01/2017

I was a first time buyer and naturally feeling pretty apprehensive. Elizabeth was great - very patiently explained everything, never laughed at any obvious questions, and gave really good advice through the negotiation process. She even gave me flowers to say congratulations! Something I particularly appreciated was her responding to emails, I found that estate agents often pester with phone calls which is difficult for me with my job. She always responded really promptly and I never felt like I was waiting around with any uncertainty. Thanks for all the help Elizabeth :)

Eleanor, First Time Buyer

22/12/2016

Sabrina was just the manager we were looking for. Proactive and tenacious in following up issues in particular with the property management company. Our tenants appeared to be happy. If we have another property, we would want Sabrina to look after for us.

Hak, Landlord

21/12/2016

Finding the ideal home can be a daunting and exhausting task, however Elizabeth at Living in London made the process much easier, accommodating our needs instantly and finding us our perfect place in no time at all. She was quick to identify our preferences and put forward options that best matched our descriptions for a perfect home. Our viewings were booked swiftly and often rearranged around our convenience and at all times she ensured to follow up with emails and calls to make sure we were on the right track. Elizabeth followed our transaction from offer to completion, keeping us well aware of the progress made with the sale. She was a reliable middleman between us and the sellers and a constant source of information whenever we needed advice.

Nadia, Buyer

7/12/2016

Thank you so much for a pain free experience! Ola was professional and very organised. He knew all the answers to the questions I asked at the viewing and kept me up to date with the process at all times. I would definitely recommend friends and family to the Agency, in fact I already have!

Trevlyn, Tenant

2/12/2016

As a landlord, I have been working with Rita for several years and she has been fantastic. Since I now live abroad, working with someone I can trust is especially important and I know I can rely on Rita to take proper care of things for me. She is always very responsive, considered, professional, friendly and willing to go the extra mile. In short, we have a great working relationship.

Ollie, Landlord

24/11/2016

Rita & Elizabeth helped me a great deal to find me the right tenant. They were so kind & professional in their business relation. They work as a team in very kind and honest with highly professionalism. They tried their best effort to get the best deal for me. I am very pleased by their service and would definitely recommend them for all my relatives & business partners.

Dr Al Reefy, Landlord

23/11/2016

We sold our flat through Living in London. Even with Post Brexit uncertainty looming in the market we managed obtain an acceptable offer in 3 weeks. Elizabeth handled our viewings and she kept us informed about feedback along the way. The team was helpful and committed to ensuring the deal went through, and whenever there was an issue, Elizabeth and Ben were both very active in chasing down the chain to ensure the deal progressed smoothly.

Kara, Vendor

23/11/2016

Sabrina has been really helpful. She is punctual, polite and follows on what she says she will do well and efficiently. Not only would I not hesitate to recommend her, but I would have her manage my property in a heartbeat. Keep up the good work, and thank you for your continued support.

Rory, Tenant

22/11/2016

I am a solicitor so I deal with agents all over the country. The standard of service and responses from Living in London was exceptional! I am already recommending them to act for one of my clients with a London property to sell.
Peter, Solicitor
12/6/2015
George was lovely to deal with, returned my calls promptly and answered my many questions with patience and care. Professional and very helpful.

Emily, Lettings Client

28/10/2016

Living in London was very helpful throughout our property search and I am happy with the service received. I would like to give a special thanks to Emily who I initially spoke to when I was desperately looking for a place within our budget and that suited us. She quickly set up to viewings and she just got it spot on and I fell in love with the second property which Emily showed me! Throughout the process Emily was very approachable and friendly and provided all information in a timely manner. Charlyn then took over from Emily once our offer had been accepted and she was also very friendly and approachable. She was very efficient in giving us all necessary information and explaining the whole process to us as well as answering all our questions, which were numerous! I would highly recommend both Emily and Charlyn as well as Living in London. Even after moving in to the property, we have been in touch with Living in London and the service received has remained of a high standard - thank you for everything guys! :)

Katie, Tenant

24/10/2016

Ola responded quickly, from sending an enquiry until my offer is accepted only took me 2 days. He's very approachable and friendly, he's honest to admit if he didn't know about something which I prefer to hear than getting incorrect information. He's very down to earth and I hope he keeps this wonderful trait even after becoming a fully qualified letting agent. I have been looking for a while so having the first step of renting quickly out of the way is exactly what I need. Can't wait for the next process to start.

Veliana, Tenant

23/10/2016

We have had a couple of issues recently with our flat and have liaised with quite a few people to get some of these problems resolved but Sabrina has been the best in terms of resolving our issues quickly and effectively. Thanks very much for all your help Sabrina!

Andy, Tenant

15/10/2016

During our search for a 2 bed flat we viewed dozens of properties and worked with many agents. George was by far the best. He gave an honest account of each property and was always knowledgeable, helpful and approachable. He was the only agent we went back to on multiple occasions. We cannot recommend him highly enough and would be happy to work with him again.

Rosie and Pip, Tenants

05/10/2016

Emily was super professional and friendly at the same time from the moment I met her. She answered all my questions happily and guided through the whole procedure efficiently.

DS, Lettings Client

28/09/2016

This has been by far the most positive experience in dealing with estate agents. In an industry where poor customer service for tenants is not unusual, Living in London have made the difference. Emily and Charlyn have been swift, accurate, responsive and respectful. As a result, they gave us the opportunity to find a suitable home in a timely manner.

Jimmy, Tenant

19/09/2016

Elizabeth was enormously helpful when I needed to find a flat at very short notice (about a week) after a previous move via another agency fell through at the last minute. She somehow managed to combine brisk efficiency - arranging multiple suitable viewings within a day of first contact, and getting my offer accepted within another day - with a very relaxed and reassuring manner. I think I went from existential dread to it's going to be okay within about two minutes of meeting. She was always quick to respond to questions, knowledgeable about the area, and despite being aware of my situation there was absolutely no hard-sell pressure. Highly recommended.

Mike, Buyer

19/09/2016

Thank you Rita, you have been amazing to work with. I appreciate the communication, prompt updates and your help when needed. You have been helpful and knowledgeable throughout the 2 years we worked together. I highly recommend Rita.

Sarah, Landlord - Management Service

09/09/2016

I am really happy with the service I've received from the team at Living in London. They are helpful, professional and friendly. They were there all the time to answer all my questions and guide me through the letting process. Rita and David explained each step of the process and solved my queries. Especially I am very grateful for help with all the paperwork. What is really important, it took them just a few days to find and sign up my tenants. I would strongly recommend for any potential landlord.

Albina, Landlord 

25/02/2016

A very professional and proactive approach, keeping me fully informed at all times and driving hard to completion whilst providing invaluable assistance throughout the process.
Lyndon N, Lettings Client
17/03/2016
My experience with Living in London (Canada Water) has been excellent. In particular Seamus & Larisa have gone out of their way to support my search for a property to rent that met my needs, as well as making sure that everything ran smoothly while I have been in the property. They are professional, friendly and do a great job to make sure that both I and the landlord get what we need from Living in London. I have particularly appreciated how easy it is to get in contact with them when I need to, and that they always follow-up things up to make sure that they are tracking areas of work from start to finish and actively communicating where we are at every stage so that I always know what is going on. They are proactive and really care about their clients which makes a big difference when you are a tenant. Keep up the great work!
Tash, Tenant
09/12/15
I have been a landlord for over 15 years, letting out 8 properties across London and the south east of England. I have been very impressed with Living in London so far, who have recently taken over the management of one of my properties. Rita Sweeney most notably has been extremely helpful, friendly and professional at all times with a somewhat complicated and admin heavy let. Very satisfied with the service, and happy to recommend to others.
Peter, Landlord
10/12/2015
Seamus was an very professional, helpful and friendly real estate agent in comparison with other experiences I've made. He took the time to show us the property in detail, answered questions and also provided us with further information that he didn't know during the viewing afterwards. He made the process of getting the property very easy, supported us with any problems along the way at any time and was very honest. We appreciated the way he took care of us. Larisa was very supportive during our on-boarding and the referencing process. We've been living in our new property for a few weeks now and Living in London has been a great experience for us so far.
Erik, Lettings Client
20/08/2015
I have been renting a property through Living in London for over 2 years now and can honestly say it has been nothing but a pleasure dealing with them. Larisa was my main contact there and initially when moving into the property was professional and friendly, always keeping me updated and liaising between me and the landlord. Throughout the tenancy if there have been any maintenance issues Larisa has dealt with them promptly and in an efficient way causing myself and the other tenants minimal if no inconvenience at all. All the team in Living in London are great and would definitely recommend using this agent whether you are a tenant/landlord/buyer or seller.
Monica, Tenant
09/12/15
My overall experience of selling my flat with Living in London was fantastic. They were the first agency that I had dealt with that wasn't full of 'smarmy geezers' in shiny suits, talking the talk and failing to achieve much of anything. The agency's trade in absolute honesty, whether being realistic about valuation expectations or property improvements was thoroughly refreshing and saves a lot of time when putting your property on the market!

Alexandra, Sales Customer

28/07/2015

I used Living in London as both a managing agent for rental and to sell my property. They assisted with dealings with our management company and insurance claims. They showed great tenacity and ownership in resolving issues on my behalf.
Rich, Landlord
28/06/2015

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